Idaho State Registered Grooming School
Full Service Salon For Your Pampered Pet
Sandpoint (208) 255-2699 : Mon - Friday 8:30am to 3pm
(earlier and later by appt) Saturdays 8:30am to 2pm
Also serving Spokane Washington residents


Welcome to the Pooch Parlor!

See more photos here!

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$40.00! our Shopping Boutique!

Pooch Parlor News:

Testimonial from our client, Diana

February 13, 2016

"Pooch Parlor in Ponderay is excellent! My kitty, Sassy had terrible matting that was making it uncomfortable for her to even walk. She was getting depressed, not her usual lively self, and was just nibbling at her food.

Every other groomer I contacted wanted to a use anesthesia to put Sassy under for grooming. To my relief, DuAnn agreed to work on her without anesthesia. DuAnn was so patient and loving she allowed me to stay and hold Sassy while she work on grooming out those nasty mats. It took upwards of an hour and a half of starting and stopping to give Sassy a break and get used to the idea of us using the shaving tool on her. DuAnn warned me that there could be some skin irritation and potentially scabbing....but none occurred.

The end result was beautiful. Sassy looks like a little lion. Best of all Sassy is running and jumping, climbing trees and back to eating..even asking for seconds, now that she is burning up so many calories. I would have been the last person to believe that just grooming your pet could have such an impact on their health.....but I am a believer now....and I believe in the ability and love that DuAnn and her staff at Pooch Parlor possess.

~Namaste Diana"

We're proud to announce DuAnn's new book... Get your copy now.

Poop Happens? Remain Pawsitive...
can help ANY groomer experience a career that brings joy to the groomer while allowing them to successfully navigate potential "career stopping areas" of the pet grooming industry.

Click here for more information and to purchase.

Poop Happens
NEW! Click here to Read DuAnn's new article "Love Brings Grief, Grief Brings Love"
NEW! Grieving for a lost pet? Click here to Read "The Rainbow Bridge Poem"

The Pooch Parlor: Not Your Average Pet Groomer Academy

By Carissa Sindon

A steady stream of customers filled The Pooch Parlor Pet Groomer Academy in Ponderay, each with a dog in tow.  All six grooming stations were quickly filled with every breed imaginable and students eager to learn the art of pet grooming.
Owner and instructor, DuAnn Lustig-Chambers, made her rounds, wisely guiding students in grooming techniques and principles of customer service, peppering instruction with jokes and encouragement.

On the surface, this scene may look like a typical “classroom” where the teacher is helping her students learn, but after digging a little deeper, there is something much more transformative taking place.........
Click here to read the rest of the article.

Check out DuAnn's new how-to pet grooming and health care videos below. Select PLAYLIST to see a list of all videos.

Marianne Love Blog

Click here to see local author Marianne Love's blog entry concerning her recent experience at The Pooch Parlor.

Enjoy our latest newsletter:

Professional Tips to Pampur your Pooch


UPCOMING DOG EVENTS: Santa Pictures  December 5, Saturday 10am to 2pm. 

The pictures, available in printed and email form, are donation only and will benefit Sandpoint Community Hospice.  An ordained minister will be onsite for those wishing a blessing for their animals.  Walk-ins are welcome. Appointments are encouraged. 

Call or text 208-255-2699 to schedule your picture with Santa and four-legged kids. 

Canines for Cancer was a huge success! Thanks again to the community, Pampurred Pets Store,  and staff, for helping the bath and grooming donation day last month raise over $900.00 for Cancer Community Services of Sandpoint.

Food Bank Donations: Please donate to the food bank anytime before Xmas at our Pooch dropoff location! Dog toys will be given to anyone bringing canned, or non-perishable food for the Holiday Food Bank Drive that helps our local community.

WINTER/ Holiday Hours:  Mon - Friday 8:30am - 3:30pm, Later and earlier by appt. Saturdays 8:30am - 1pm. Sunday closed
Thanksgiving Day and Black Friday: closed
Xmas Day and the Saturday after: closed
Please schedule your holiday grooming early to ensure your spot.

New Pooch Arrivals: Many thanks to the overwhelming outreach of sympathy and caring over Montee poodle's passing. Bennelli, Montee's younger poodle brother has recently been learning about life at Pooch Parlor.  Please come in and say hello to help Benelli overcome submissive urination. (More info below on reasons for submissive peeing and ways to help dogs through it).

Students: Please ask for students for up to a 50% discount! Elena from Romania and Anita from Spokane WA are both available for student grooming for your dog or cat! Students are available by request on Mon, Wed, Thurs, Friday. Elena will be graduating before Xmas, and Anita is right behind her! 

Welcome Maudie from Russia and Rachel from Idaho Falls, starting in January!! Please welcome these special gals who will be moving here to learn the trade of professional pet grooming:)

Text Appointments: Appoint-making is available via the landline at 208-255-2699.  Email appointments are available online at

Drive-Thru Window for Winter:  The drive thru window is available to our customers every day for easy drop-off and pickup of your dog or cat.  The weight limit is 20 lbs or under for drive-thru pass-thrus.


Some adult dogs and many puppies exhibit a behavior that is useful and effective within dog populations, and is also absolutely UNdesirable to their human families.  Spontaneous peeing by dogs to communicate a non-dominant nature, is labeled “submissive urination,” and is commonly misunderstood by humans.
Puppies display this behavior most, and usually do outgrow it with increased social confidence.  Submissive urination is widely accepted as a default system in dogs.  In a wild dog pack, the hierarchy and status of each dog is of utmost importance to the pack as a whole, as the top of the hierarchy has first breeding and food rights, and ultimately, this behavior ensures evolutionary strength of the breed.  Constant challenge by lesser pack members is an every day occurrence in dog packs and often does mean life or death.  The faster a dog (especially a puppy) can communicate subservience to a challenging pack member, the higher the dog’s ability to survive. 
Humans and dogs have different communication styles to express many things: love, fondness, irritation, elation, and submission.  Miscommunications between humans and puppies often results in submissive urination by the puppy, which in turn can create feelings of anger and behaviors of dominance by human parents that creates MORE submissive urination.  Submissive urination cannot be disciplined; the emotion creating the behavior can only be transformed as experience and confidence grows within the dog.
Here are some behaviors that can create submissive urination in puppies:

  1. Leaning over the dog to talk or pet the dog
  2. Approaching the dog with speed
  3. Picking up the dog (when trust has not been built)
  4. Touching or petting the dog on top of the head or belly (again before trust has been built). Touching the dog with too much force.
  5. Using high and/or excited tones to talk to the dog
  6. Approaching the dog instead of letting the dog approach you.
  7. Using direct eye contact.
Here are some human behaviors that can help reduce and eliminate submissive urination issues in puppies:
  1. Play with your puppy as often as possible without being the leader of the play (as beginning players).  Allow the puppy to play with you using the puppy’s own play system and style.  Playing with dogs builds trust and confidence for the dog.
  2. When seeing the puppy after a short or long separation, do not touch, look at, talk to, or acknowledge the puppy for up to 10 minutes (usually one to two minutes is enough).
  3. When communicating with a puppy (especially after extended separations), be soft in all body systems by use of low tones, soft eye contact (if any), petting and touching of the dog under the chin or on the back closer to the butt end, and quiet, non-excited body movements.
  4. Do not approach the puppy or look at the puppy (after separations of time).  Sit away from the puppy, preferably with your back facing the dog.  Allow the dog to approach you.  Do not touch the dog until the dog is physically relaxing and/or touching you first.
  5. Do not use high tones or excited body movements
  6. Keep your body the same height as the puppy’s.  New people or taller people should squat down in front of the puppy and turn sideways, several feet in front of the puppy. Allow the puppy to approach the new human first.
  7. Sleep with your puppy in the same room.  Many studies have documented the astoundingly calming effects of sleeping in the same room with emotionally injured dogs.  Even if the dog is a stranger, even if the dog is fearful, or aggressive – sleeping in the same room over time, promotes feelings of peace and safety for the dog.
  8. Use only positive reinforcement coupled with appropriate treats during training time.  Keep training and lessons to a maximum of 10 minute increments, followed by play for the dog.

Submissive urination is part of dog pack communication. As inconvenient and embarrassing as it is in human pack families, it is a default system in dogs that cannot be consciously controlled. It is emotion-dependent and transforming the emotion of subservience into peaceful co-existence within human families does not happen overnight.  Some puppies outgrow this behavior within weeks, some months, some years.  Most outgrow it by eight months of age. Growing trust through play, confidence through training, communication through time, and peace through sleeping will promote a well-balanced, confidant, and appropriately behaving puppy.
Copyright 2015 DuAnn Chambers- all rights reserved

Benelli’s First Buddy!
It was a gorgeous October day and I was beside myself with joy at the first opportunity to introduce my new standard poodle puppy to my friends and family at Pooch Parlor in Ponderay.  Benelli, born August 1, 2015, had been in our family a whole three weeks already, loving his new dog dad, and learning about potty training at home.  It was agony waiting for the right day, but at last, my patience had persevered; my husband’s puppy needs were sated, and Benelli was mine for the day!!!
I wondered all the things a new mother wonders, ‘Will the other dogs like my little boy?  Will he play nice? Will he get his feelings hurt easily? Will he be social at all?’ I excitedly took Benelli to the grassy area upon our arrival, letting his older sister, Greta – a bossy 6 year old mini schnauzer – take the lead and show her brother all the best peeing spots.  Greta introduced her brother to all his future friends, as they ran side-by-side, noses to the ground in sibling harmony. Benelli’s long floppy ears flapped behind him as he joyous did what all dogs do for dog social media, smelled and tinkled, and tinkled and smelled some more until the entire field has been scanned for scents and information.
He entered the shop behind his authoritarian sister, tail high, trotting with confidence. He checked all the corners of the shop, speedily imprinting his favorite spots.  Within a matter of minutes, the first dogs of the day arrived, Luke Skywalker, the Golden Retriever, and his uncle, Danny Doodle, a Golden Retriever and Standard Poodle Cross.  Both dogs are well-socialized, young adult dogs with gorgeous coats and manners and, both are mascots for Sandpoint Marine around the corner!  Benelli was in awe of these two gorgeous dogs, following their every move, enticing them to play with ridiculously sharp puppy teeth.
Luke played with Benelli with careful enthusiasm, gently disciplining him when his baby teeth went to deep. The two dogs romped and played all day, on the tables, in the tub,  and on the floor. Benelli had a new buddy!  He tried enticing Luke’s uncle Danny doodle to engage in a trio of dog fun, but the doodle was less than convinced, even leaning towards ‘slightly annoyed’ to share his play time with his nephew and the new exuberant puppy.  In the Facebook of dogs, Benelli’s ‘friend request’ would be denied!!   Benelli was not deterred.  His new best friend Luke Skywalker offered everything Benelli needed, acceptance, tolerance, playfulness, appropriate pee maners, and resting times.
I was so relieved that my little boy had made a friend so easily!  And also glad that Benelli was unoffended when playfulness was not forthcoming.  Thank you Luke Skywalker for being the best new buddy a new little poodle puppy could ask for.  Thank you Danny Doodle for being a perfect boy to teach Benelli social controlJ Luke and Danny will always be remembered for a very special day here at the Pooch Parlor – Benelli’s First Buddy Day!
Copyright 2015-all rights reserved DuAnn Chambers
This may be reprinted with permission from the author


The Pooch Parlor is a place for pets and their people that want a clean, safe, professional and family environment for grooming, where professionalism and customer service are held to the highest possible standard. 

We offer the following services:

*text appointments via phone
*email appointments via the website
*doggie drive thru window for dogs under 20 lbs.
* full service grooming for all breeds of dogs and cats by *state-certified groomers    
*student grooming discounts      
*offer ‘no-kennel’ grooming by request        
*owner stay grooming by request       
*self-service bathing stations       
*walk-in appointments        
* teeth scaling  and/or teeth brushing          
* nail trimming  and dremeling (filing) on a walk-in basis  *anal gland expressing         
* bird nails and wing trimming 
*retail grooming tools       
*doggie day care          
*owner grooming training by request   
 *doggie and family portraits (free)                                                                                           

Pooch Parlor Groomers/Staff.  Every groomer has undergone rigorous training  to attain their certification at the state level.  The training includes more than instruction about the technical aspects of grooming and scissoring, it includes strict codes of conduct and tight guidelines for ethical treatments of pets and their owners, safety practices, and cleaning standards.  This certification is something we are most proud of, as the grooming industry is not regulated by any one entity, and only 5 percent of all groomers spend the time and money to train under any qualified guidelines.  All employees are drug-tested and undergo criminal background checks. 

The Pooch Parlor Pet Groomer Academy, is the only grooming school licensed and bonded through the Board of Education, in the State of Idaho.  We offer training to students that come from all over the world to acquire certification.  We offer reduced student grooming rates for those customers that want to help groomers-in-training. 

 We also have a camera handy and LOVE to take pictures of our staff, students, customers, and their dogs.  There is no charge for family portrait and we email it to you, just ask.  Pictures of your 4 legged kids are really important, since our time with them is never long enough during our lives. 
The Pooch Parlor in Ponderay is owned and operated by DuAnn Chambers and her husband Mike.  Mike is not a groomer, he is a remodeling specialist, with Git ‘er Done Construction LLC., and helps out in the grooming shop with all repairs and upgrades.  Mike and DuAnn have been married 22 years.  They share the love of dogs, owning a mini schnauzer, 6 year old ‘Grouchy Greta’, and a Standard Poodle, Benelli, 3 months old.   In our spare time, we scuba dive, paddleboard, travel, hike, and remodel old homes.   We thank all of you our friends and customers for making it possible for us to LOVE what we do!  Thank you!


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To provide a clean, safe, fun, family environment for dogs and their humans, where integrity, customer service and professionalism are held to the highest possible standard.

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| July 2013 | June 2014 | September 2014 | June 2015 | September 2015 |
| October 2015

You can now make an online request for a grooming appointment at our Ponderay location.
Click here to see how.

The Pooch Parlor presents a free video of instruction on how to trim your own dog's nails. "How to clip black nails on a nervous dog"
Click here to see the video.

The Pooch Parlor presents a free video of instruction on how to trim your own dog's nails. "How to clip dog's nails while they stand"
Click here to see the video.

DuAnn has published an article on "Want to know why your Golden Retriever smells like an old dish towel?"
Click here to read why and what to do about.

DuAnn has published an article on "How to keep your dog from getting matted in the snow."
Click here to read what to do about.

DuAnn has published an article on "Want to Know How to Clip Your Own Dogs Nails? Find Out If You Should" at
Click here to read the article.

DuAnn has published an article on "New Career Opportunities in the Pet Industry" at
Click here to read the article.


At The Pooch Parlor...

We specialize in a variety of services to help you and your pet receive the services and cuteness you desire! With two locations to serve you, we’re sure you’ll find all of the tools and techniques needed to keep your pet sparkly.

Our parlor is unique in the fact that we offer not only grooming services, but also a grooming academy and individual training for those wishing to further their at-home techniques or become service providers. The Pooch Parlor's Grooming Academy is certified in the state of Idaho and we pride ourselves on offering the best training for our students. For those wishing to learn the basics, our online grooming (Do-It-Yourself Grooming) tutorials are set up to enhance an owner’s ability to maintain grooming in between visits to the parlor. The Pooch Parlor also has an array of boutique items for your pet.

Please use this web site to learn more about our services, training, and supplies available to you. We look forward to getting to know you and your pooch!!